Frequently Asked Questions

Everything you need to know about your Nefertari beauty journey.

Are Nefertari products cruelty-free?

Yes, we are committed to ethical beauty. All Nefertari products are 100% cruelty-free and never tested on animals at any stage of production.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.

What is your return policy?

We offer a 30-day return policy for unopened and unused items. Due to hygiene reasons, we cannot accept returns on products that have been opened or tested.

Do you offer international shipping?

Yes, Nefertari ships worldwide. Shipping costs and delivery times are calculated at checkout based on your specific destination.

How can I track my order?

Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.