Returns & Exchanges

At Nefertari, we want you to be completely satisfied with your beauty purchases. If a product doesn't meet your expectations, you can return or exchange unopened items within 30 days of delivery.

1

Initiate Your Request

Log into your Nefertari account and select the 'Order History' tab to request a return authorization for the specific items you wish to send back.

2

Pack with Care

Securely place the unused items in their original packaging, ensuring all protective seals are intact to qualify for a full refund.

3

Affix Shipping Label

Print the prepaid shipping label provided via email and attach it to the outside of your parcel before dropping it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing